"service & delivery perfect"

Commenté dimanche 25 juin 2017

"We have used a couple of times and we are pleased with this purchase"

Commenté mercredi 5 avril 2017

"Nous avons été extrêmement déçus par le produit reçu : - les pièces à assembler sont très légères pour de la soit-disant fonte ; - l'assemblage n'est pas aisé du tout car les explications fournies pour le montage sont approximatives ; - certaines pièces ne s'emboîtent pas correctement ; - le grillage de la porte est déjà cassé à un endroit et cette porte est complètement de travers ; - dès qu'une pièce bouge un peu lors de l'assemblage, le revêtement "bronze" s'enlève et laisse apparaître du métal gris. Au final, nous nous retrouvons avec un produit qui ne correspond pas du tout à la qualité que nous attendions suite à la description et aux commentaires lus sur le site. Nous sommes extrêmement déçus par la qualité du produit reçu et avons demandé un retour du produit avec remboursement de l'achat. Nous attendons de voir la réaction du service clientèle. Peut-être que celui-ci méritera un autre commentaire que mauvais ou médiocre. Nous l'espérons en tout cas !"

Commenté jeudi 30 mars 2017

"Nice product at excellent price."

Commenté mardi 1 mars 2016

"Looks very sturdy, very heavy. Got a bargain I think"

Commenté lundi 30 novembre 2015

"zum grillen nicht wirklich geeignet. Ansonsten sehr schön"

Commenté samedi 14 novembre 2015

"Terrific cheminee"

Commenté jeudi 27 août 2015

"De 2 eerste Santa Lucia's dat ik bestelde waaren voor "Cadeau's" aan vrienden, en waaren echt blij mee dat ik ook eentje voor mij kocht, en .. PERFECT .."

Commenté jeudi 23 juillet 2015

"Unfortunately the area of the country I live we have not had the opportunity to use it yet but I am sure we will get value for money from it."

Commenté mardi 12 mai 2015

"gute Qualität"

Commenté lundi 4 mai 2015

"Product first rate and no trouble when it comes to assembly."

Commenté lundi 4 mai 2015

"brandt goed prima kachel"

Commenté dimanche 19 avril 2015

"Good solid chiminea."

Commenté mardi 31 mars 2015

"Excellent"

Commenté lundi 30 mars 2015

"Good"

Commenté mercredi 25 mars 2015

"Bit fiddly to put together. Only complaint is the main bowl had been unbolted to get in the box and instead of putting the bolts in the pack with the rest they threw them in the box loose, nearly lost the washers and nut in all the packing"

Commenté vendredi 6 mars 2015

"fidèle à ce que j'avais pu me faire comme idée"

Commenté mardi 24 février 2015

"e pesante, è giusto che sia cosi, facile da montare e molto carino, specialmente per il barbecue"

Commenté mercredi 4 février 2015

"Excellent"

Commenté mardi 20 janvier 2015

"Wife very pleased with it"

Commenté lundi 29 décembre 2014

"What can i say?! every single piece when trying to assemble it needed 'bodging' screws missing, too many of the wrong size, extra bit and bits that just didn't fit. Where on earth was this manufactured??? extremely bad, no pride in there work at all."

Commenté jeudi 25 décembre 2014

"La cheminée en fonte est fissurée au niveau de la porte car l'épaisseur de la fonte est insuffisante (défaut de fabrication et/ou de conception). La qualité de la visserie est très médiocre ainsi que les clés fournies. La notice de montage et d'utilisation ne sont pas en Français. Si vous avez le même produit mais plus robuste, plus grand (diamètre 70 cm) et plus haut avec une fonte épaisse de 5 mm minimum... ou en acier inoxydable de qualité 18/10 ép. 2,5 mm, je suis très intéressé."

Commenté vendredi 8 août 2014

"we have used it a few times now and it is wurth every penny..."

Commenté samedi 2 août 2014

"Really pleased with product ...door handle was bent on arrival but easily fixed"

Commenté dimanche 20 juillet 2014

"Exactly as described on the web site. A bit fiddly to build but did not take long and tools provided. Looks good, now just waiting for time to sit and enjoy it."

Commenté lundi 30 juin 2014

"It is was it says on the box thankyou"

Commenté jeudi 26 juin 2014

"Der Ofen ist gut, Wenn der Wind dreht lässt er sich nicht so gut drehen, es fehlt oben ein weiterer Haltevorrichtung zum besseren umstellen. Danke OK"

Commenté lundi 2 juin 2014

"tout ok"

Commenté mercredi 28 mai 2014

"very good product"

Commenté samedi 24 mai 2014

"Very good"

Commenté mardi 20 mai 2014

"dommage que c est pas plus gros si jamais vous aviez un modele plus gros je prends"

Commenté vendredi 11 avril 2014

"This is such a well made item, I could not believe the quality especially at such a Fantastic Price. I had a Clay one previous to this one and although it was covered throughout the Winter when not in use, when I removed the cover there was a big crack in it, so I thought I would invest in a Cast Iron Chimenea and I am not disappointed with the quality of the Santa Lucia Chimenea. Brilliant!!!"

Commenté jeudi 3 avril 2014

"Het product is kapot, Pimrose wil daarover eerst met de leverancier contact opnemen voordat ze mijn probleem oplossen. Volgens de wet zijn ze gewoon direct verantwoordelijk los van de leverancier en zouden ze het op moeten lossen."

Commenté mercredi 3 juillet 2013

"Ziet er goed uit geleverd wat gevraagd werd."

Commenté mardi 11 juin 2013

"Excellent"

Commenté lundi 3 juin 2013

"After putting it all together.. the safety door don't fit properly I got to force it to close. and the air vent below is to lose gaps in it so it don't shut the air off. apart from that I love it I have had a great BQ and fire :)"

Commenté lundi 20 mai 2013

"Good"

Commenté dimanche 17 mars 2013

"Good"

Commenté lundi 11 mars 2013

"Good"

Commenté jeudi 7 mars 2013

"Seems like a lovely chimenea. First unit I got broke where leg was attached, perhaps the cast iron was too thin there. Primrose sorted things out by sending a new unit."

Commenté mercredi 3 octobre 2012

"bereitet kuschlige Wärme, ein Ofendichtungsband sollte man bei der Montage mit einbauen, sonst qualmt es überall heraus.Die Tür ist sehr wacklig,aber es geht. "

Commenté dimanche 12 août 2012

"This was exactly what my sister and brother-in-law wanted. It looks great, and they are very pleased with it. It will get a lot of use."

Commenté vendredi 25 mai 2012

"this is a great product! a bit of a gong show to put together, but once accomplished, the unit outputs some great heat. we seasoned it as recommended (not sure if by the manufacturer or what we found online), and then used the chimenea to whip up some pizzas. we found it cooked great! also, it retains heat after the fire, but not as much so as the old clay chimenea we had. we find this preferable, as it presents less of a danger to our dogs."

Commenté mardi 10 janvier 2012

"Incredibly fast delivery - ordered at lunch time - arrived next morning."

Commenté mardi 29 novembre 2011

"Excellent company to deal with. Very fast delivery & excellent communicating. Brilliant chimenea had it fired up at the weekend & was fab! Thankyou to Primrose for sending extra bolts & washers out."

Commenté lundi 11 juillet 2011

"I was very pleased with the Santa Lucia cast iron Chimenea, the delivery was very efficiant. I had 2 previous clay chimeneas from Home base, It took them 8 weeks to deliver...than they cracked!!!...I must say well done! Pete Dogra"

Commenté jeudi 7 juillet 2011

"All good !"

Commenté mercredi 17 novembre 2010

"the chimenea is a lovely feature at work. I have a cream teas place in an old farm on the southdowns way. my customers,who hike in all sorts of weather have commented on the chimenea as they huddle around the warm fire. also the cover is great for keeping the rain off. check my web page out www.southdownsway-hikersrest.com many thanks K Harley"

Commenté mercredi 17 novembre 2010

"the chimenea is a lovely feature at work. I have a cream teas place in an old farm on the southdowns way. my customers,who hike in all sorts of weather have commented on the chimenea as they huddle around the warm fire. also the cover is great for keeping the rain off. check my web page out www.southdownsway-hikersrest.com many thanks K Harley"

Commenté mercredi 17 novembre 2010

"Instruction not easy to read and scant in detail. But once assembled looks the part -unfortunately weather has turned so haven't been able to use it. But looking forward to a nice Winter BBQ with my feet up warming. Other than that excellent quality. Great service from Primrose. Hope to shop again"

Commenté mercredi 10 novembre 2010

"Delighted with the chimnea i recently received from primrose no complaints whatsoever."

Commenté jeudi 4 novembre 2010

"The item was exactly as described, delivered very quickly and was in active service the same day. Good value."

Commenté mardi 2 novembre 2010

"A very good prduct, that whent together quite quickly. You kept your promise and they arrived on time the next day. Well done"

Commenté lundi 18 octobre 2010

"Prompt delivery and excellent value for money. The product was relatively easy to put together. I haven't had chance to use the chimenea as yet, but in terms of size and appearance, it's exactly what I was hoping for. As such, I cannot forsee any problems. Many thanks."

Commenté dimanche 10 octobre 2010

"i am really pleased with my purchase of a chimmine."

Commenté mardi 5 octobre 2010

"lovely item and arrived on time. thanks you "

Commenté mercredi 29 septembre 2010

"I was very pleased with the quality and the ease of assembly the only reason for not giving 5 stars was the grate which was made of very thin metal "

Commenté mardi 28 septembre 2010

"i found your service very good and also good value for the money we spent.yours k burgess."

Commenté mercredi 22 septembre 2010

"Fantastic delivery turn around, ordered at 13.30 and received the following morning. Would definately use you again."

Commenté jeudi 16 septembre 2010

"The Chiminea arrived in good time and the service we received was first class. A little bit fiddly to put together and the drawing / instructions are not great but some degree of common sense with get the job done. We used it for the first time a few nights ago at a BBQ on what was a pretty cool evening. It threw out a considerable amount of heat and our friends commented on how impressed they were with it. Overall a great success. "

Commenté mercredi 15 septembre 2010

"Lovely bronze chiminea, kicks out serious heat. Although promised delivery next day, they phoned to apologise and it was here next day, otherwise great service and fair value. Would buy from Primrose again."

Commenté lundi 13 septembre 2010

"hi as yet we have not been able to use the item, but it lookes really fantastic, and was much larger than we expected which was brilliant, we would definatly purchase from primrose again, the delivery was really fast, and it was great value for money. AMAZING."

Commenté lundi 6 septembre 2010

"Very pleased with product apart from the fact that it is rusting already Thanks"

Commenté mardi 17 août 2010

"exellent"

Commenté samedi 31 juillet 2010

"well packaged and delivered very quick. easy to put together and cooks a good bbq."

Commenté mercredi 28 juillet 2010

"Have not used the chimnea yet but really pleased with it and great delivery to us here in Scotland so thank you"

Commenté mardi 27 juillet 2010