"No instructions and wood was cut at inaccurate angles, so was difficult to assemble and top has ended up with gaps in it. Metal brackets weren't all there and didn't fit into the grooves made for it."

Commenté mardi 16 juin 2015

"This looks very good when constructed especially when the panels are painted with a nice rich fence paint. However, very disappointed about the lack of instructions as you have to finish this off with the pond liner INSIDE the panels, something we found out after we'd completed it! Otherwise I would have rated this excellent."

Commenté lundi 9 septembre 2013

"Excellent"

Commenté mardi 13 août 2013

"looks ok when finally put together.parts were poorly put together requiring repair before building, angles are cut poorly making it difficult to get the surround looking good"

Commenté dimanche 5 mai 2013

"Easily assembled, all as described"

Commenté mercredi 1 mai 2013

"Really pleased with product itself but unfortunately there were no assembly instructions. My husband phoned customer services who said they would e mail instructions but so far no response. Fortunately my husband is a competent diy er and was able to figure it out."

Commenté mercredi 1 mai 2013

"Excellent"

Commenté vendredi 26 octobre 2012

"Good"

Commenté vendredi 7 septembre 2012

"lovely small pond - present for my daughter ! easy to put together now looks fab with plants,lilly,fountain and four goldfish. thank you."

Commenté samedi 11 août 2012

"Very pleased with the pond quick delivery. Easy to assemble. Many thanks."

Commenté samedi 31 décembre 2011

"The item arrived a day later than expected. I had to contact Customer Services as I was concerned about how damp the wooden surround was and that it was covered in spots of vivid green spores/mould. I was advised that this would brush off once the wood dried out. There were also no instructions on how to build it and the screws/brackets were not in the packaging. Matt in Customer Services has been very helpful and is arranging for fittings to be forwarded onto me from the supplier (the supplier advised that no instructions were available) I am disappointed that I cannot get the pond constructed without the fittings and I am still waiting for the wood to dry out. Apart from all of this, I am very impressed with your website, the choice of items that you stock and your helpful staff. I just hope the fittings arrive soon."

Commenté lundi 11 avril 2011

"built it it looks great but waiting for spring to plant up"

Commenté samedi 13 novembre 2010

"Excellent customer service throughout, right from ordering on your website through to delivery of my purchase. Product quality was not great but replacement parts provided without quibbling. I would have no hesitation in using Primrose again."

Commenté lundi 27 septembre 2010

"No assembly instructions"

Commenté samedi 14 août 2010